Posted by eHealth Source
Posted 2 years ago
Job Description :
- We are looking for Process Associate (Min 3 to 4 years Experience)
- To answer and make calls within the set standard.
- To provide accurate information to client.
- To provide exceptional customer service.
- To acquire all necessary process information.
- To stay updated with protocols as per process.
- To document all call information according to standard operating procedures.
- To maintain and improve quality results by adhering to standards and guidelines.
- To learn additional responsibilities to grow within the organization.
- To follow up customer calls where necessary.
- To learn multiple processes.
- To report unresolved call issues to the supervisor.
- Experience US HealthCare will be an added advantage.